PoolLogic Pool Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

When you request a quote, contact us, or use our services, we may collect:

Name and contact information (email address, phone number, mailing address)
Property address where services will be performed
Pool and equipment information relevant to providing services
Payment information (processed securely through third-party processors)
Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

Device information (browser type, operating system)
IP address and general location
Pages visited and time spent on our site
Referring website or source

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and complete transactions
Send you service-related communications (appointment reminders, service reports)
Respond to your inquiries and provide customer support
Send promotional communications (with your consent)
Analyze website usage to improve user experience
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations (payment processors, email services)
Professional advisors (lawyers, accountants) as needed
Law enforcement when required by law

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Lodge a complaint with a supervisory authority

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information).

Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Phone: (619) 913-9335
Address: 1223 Cleveland Ave, #200-301, San Diego, CA 92103